Senior Customer Care Executive

Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries

Plan and suggest the strategy to deal with complicated and complaint cases

Execute the solution with call agents or may require calling the complainants

Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication

Other special tasks as assigned from Manager

University graduate or at least diploma level with pension and finance experience

At least 2 years of MPF client service experience, both in employer and member level

Strong MPF and related knowledge

Good communication and presentation skil...