Senior Customer Experience Executive

Senior Customer Experience Executive
Hybrid working with 2 office days/week in the Surrey area
Hours 9.00am-5.30pm Monday to Friday
An exciting opportunity to join a fast moving ‘scale-up’ business and play a key role in shaping their customer experience function.
This role goes beyond traditional customer support, as you’ll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function.
Managing a wide range of enquiries, you’ll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview

Supporting customers via chat, email, and phone using App and Web platforms
Resolving queries quickly, empathetically, and accurately
Handling complaints and complex or sensitive cases<...