Senior Customer Experience Leader | CX & Ops Excellence

Takealot Group in Cape Town is seeking a Customer Service Manager to lead a high-performance team focused on delivering world-class support. The role includes coaching Team Leaders and managing operational excellence to enhance customer satisfaction metrics. Ideal candidates should have 3-5 years of managerial experience in customer service and a diploma or advanced certificate. We offer a dynamic environment with market-related benefits and opportunities for growth.
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