Senior Customer Experience Representative

Mo te tunga | About the RoleAs a Senior Customer Experience Representative (SCER), you play an important role within the Shared Services team supporting the Customer Experience Representatives (CERs) to deliver quality services across NZDF sites.These services include travel bookings, housing, and fleet management, all of which are essential to day-to-day operations. You will help ensure work is completed efficiently and in line with NZDF policies, especially when handling more complex or escalated enquiries.Key responsibilities include:Managing and resolving escalated enquiriesSupporting and guiding CERs with day-to-day queriesSharing knowledge and helping improve team capabilityFollowing processes and ensuring compliance with policiesLooking for practical ways to improve how the team worksThis is a hands-on support role where you can make a real difference by helping your team succeed and ensuring customers receive a consistent, reliable service.Nga pukenga me nga wheako | Skills and...