Senior Customer Insight Analyst

Senior Customer Insight Analyst (Customer Loyalty)

Location: London (Hybrid)

Salary: Up to £70,000 + Bonus

Benefits: Pension up to 12% (8% employee contribution)

The Company

Join one of the world’s leading online marketplaces as they invest heavily in loyalty and customer engagement. This is a key strategic role within the customer analytics function — focused on using data to design, measure, and enhance loyalty initiatives that drive retention, repeat purchase, and lifetime value across global markets.

The Role

As Senior Customer Analyst, you’ll use data to understand customer behaviour and shape loyalty propositions that deliver real business impact. You’ll work closely with marketing, product, and data teams to design programmes that reward loyalty and deepen engagement.

You’ll be responsible for:

• Analysing customer behaviour and retention pattern...