Senior Customer Service Field Representative

Summary Incumbent serves as a Senior Customer Service Field Representative for the FAA Logistics Center. Responsibilities Performs multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced professional. Acts as the contributing specialist within an assigned Service Area; provides guidance and review of best practices to less experienced customer service representative professionals. Applies experience and comprehensive knowledge to identify and resolve complex problems, and identifies trends, accomplishments, issues and practices. Interacts with other organizations within the FAA, and externally to other government agencies as the FAA Logistics Center representative, providing consultation and guidance on FAA Logistics Center products and services. Performs advisory service to the Manager, Quality Systems Group and other management officials as to cause, trends, and potential future developments affecting perfor...