Senior Customer Service Lead & Trainer

Senior Customer Service Lead & Trainer – Remote | Team Leadership & Customer Experience

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)

About the Role

At Pavago, one of our clients is hiring a Senior Customer Service Lead & Trainer to lead, coach, and strengthen a remote customer support team serving U.S.-based customers.

This is not just a customer service role — it’s a leadership and quality ownership position focused on:

• Team management
• Onboarding and training
• Coaching and performance improvement
• Escalation handling
• Customer experience consistency

You will play a key role in ensuring customer service agents operate at a high standard across phone, email, and digital support channels while maintaining strong team accountability and service quality.

If you are:

• An experienced...