Senior Customer Service Manager

Harper Recruitment Group is supporting a fast-paced, service-driven business based in Nottingham. An exciting opportunity has arisen for an experienced Senior Customer Service Manager to lead a small customer service function, reporting directly into the CEO. This role is ideal for a hands‑on leader who thrives in a high-volume environment involving quotations, phones, email traffic, case management and service calls. You will be responsible for managing day‑to‑day customer operations, driving service quality and ensuring efficient workflow across all customer touchpoints.

Key responsibilities:

• Leading, coaching and developing a team of 2–3 Customer Service Advisors
• Managing customer queries, complaints, order tracking and bespoke quotation requests
• Overseeing phones, email inboxes, live cases and service call activity
• Ensuring accurate and timely quotations, supporting the team with complex or bespoke requirements
• M...