Senior Customer Service Officer

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. The CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

• Manage, mentor and coach the Customer Service team (all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
• Continuously train and upskill existing and new Customer Service team, management team, stylists, and hair assistants to provide actionable feedback with meaningful career progression in the team.
• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
• Collaborate with the senior management team to share latest customer insights on the ground and provide sugge...