Senior Customer Service Representative

Job Title

Customer Service Representative

Location

Chester

Job Description

We have a fantastic Senior Customer Service Representative opportunity, available in our Chester office. You will deal with prestigious corporate cardholders and clients via telephone and email. A high standard of English is necessary, both written and oral. The primary objective of the role is to provide a superior quality experience, adding value and achieving this efficiently while maintaining high standards of client delight. This role offers great career prospects and internal mobility for the right candidates.

Responsibilities

• Handle a wide range of queries regarding the day‑to‑day running of client/cardholder’s commercial card accounts in a customer service environment.
• Ensure all emails are actioned within service level agreements, answering both cardholder and client‑level queries and liaising with internal partners wh...