Senior Customer Service Representative

**About this role:**

Wells Fargo is seeking a Senior Customer Service Representative.

**In this role, you will:**

+ Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
+ Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
+ Perform complex customer support tasks
+ Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
+ Interact with immediate team and communicate with other departments
+ Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
+ Perform research to resolve complex customer problems
+ Recommend areas needing improvement
+ Interact with intern...