Senior Customer Services Officer

Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

Work closely with internal and external parties to ensure timely and professional service to customers

Handle and resolve the problem cases independently

Perform any ad hoc tasks as assigned

HKCEE / DSE or above in any disciplines

IIQE Paper 1 & 3 required

Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit

Shift duty is required

Performance bonus

Medical and dental insurance coverage

Structured training programme

C...