Senior Customer Success Advocate

Overview:
**About the Role & Team**
IDC is seeking a **Senior Customer Success Advocate** to serve as a frontline partner in delivering an exceptional customer experience. This role plays a highly visible part in IDC’s customer success strategy by supporting clients throughout their IDC journey, resolving requests quickly, and helping account teams meet client needs effectively. It is an exciting opportunity for someone who enjoys working in a fast-paced, collaborative environment and is passionate about building strong client relationships, improving service outcomes, and contributing to IDC’s continued growth and reputation for excellence.
**This role is based in Mexico-Remote, and reports to the VP, Customer Success in the US.**
**What You’ll Do**
- Serve as a frontline resource for IDC customers, analyzing client requests and determining the best path to resolution using the appropriate internal resources
- Build and strengthen client relationships through onboard...