Senior Customer Success Manager - CCaaS

Job Overview

Sprinklr is the definitive AI‑native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer‑facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights.

Strategic Product Advising

• Lead the strategic technical relationship across Sprinklr’s product suite.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand hea...