Senior Customer Success Manager

As a key member of the Customer Success team you will be a trusted advisor and single point of contact for your portfolio of customers guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic long-term relationships with customers drive adoption and ensure business outcomes are achieved through personalized guidance data-driven insights and continuous collaboration with internal teams.

This role combines strategic thinking customer relationship management and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.

• Drive Business Outcomes: Own a portfolio of customers guiding them through the entire post-sale exp...