(senior) customer success manager

Johannesburg-Based | Scale-Up | Full-time Role | Operations Machine | Hiring Manager: Nonsuku Mthimkhulu

Jem is on the hunt for a (Senior) Customer Success Manager based in Johannesburg.

This isn’t a typical Customer Success role. This is a chance to sit at the heart of one of South Africa’s fastest-growing HR tech companies.

Jem is a fast-growing HR tech scale‑up building tools for frontline teams, now supporting just under 200,000 frontline employees across South Africa.

In this role, you’ll own meaningful customer relationships, lead high‑impact onboardings and turn complex systems, data, and change into simple, empowering experiences. You won’t just support customers, you’ll become a trusted partner in how their organisations grow.

Your mission is to turn complexity into outcomes and customers into long‑term partners.

Success in this role means customers trust your judgement, internal team...