Senior Customer Success Manager

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people‑first approach to AI eliminates friction, helping businesses reduce complexity, lower cost‑to‑serve, and deliver faster, more human support through enterprise‑grade yet easy‑to‑use CX and IT solutions.

Job Description

• Own the customer as the primary point of contact, defining success plans with deliverables and ensuring clear communication across all activities of the customer’s post‑sale journey.
• Work closely with the Strategic Account Manager to develop account plans that serve as the roadmap for account expansion.
• Partner with the Strategic Account Manager to identify and close expansion opportunities successfully.
• Collaborate with professional services, support, and partners to deliver seamless 360‑degree support to meet customer needs.
• Be consultative and build in‑depth relationships whil...