Senior Customer Success Partner (APAC)

Responsibilities Customer Relationship Management Own day-to-day and strategic relationships with assigned bank customers Serve as the primary post-sale point of accountability for Personetics Build trusted relationships with senior customer stakeholders (Digital, Retail, Cards, Wealth, Marketing, Data) Facilitate regular executive strategic reviews focused on performance, outcomes and ROI
Customer Engagement & Satisfaction Ensure consistent, proactive strategic engagement with customers Monitor customer health indicators and address risks early Drive high CSAT and NPS scores through value-focused interactions Act as the voice of the customer internally within Personetics
Adoption & Value Realization Drive adoption of the Personetics platform across channels, use cases, and business lines Ensure customers are fully leveraging existing capabilities before expanding scope Translate platform usage into measurable business outcomes (engagement, conversion, retention) Partner with cus...