Senior Customer Support / Client Experience Specialist

Description

Our client is hiring a senior customer-facing support professional to lead and elevate the client experience function for hairdresser clients across multiple channels.. This is not just a ticket-handling role. The ideal candidate will combine strong hands-on customer support experience with the ability to guide junior team members, improve support processes, and help structure a scalable client experience function.

You will still actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels, but you will also play a key role in ensuring consistency, quality, and efficiency across the entire support operation.

Requirements

Key Requirements

• 4–7+ years in customer support, client service, or customer experience roles.
• Proven experience leading, mentoring, or supervising support teams.
• Strong written and verbal communication skills.
• Hands-on experience...