Senior Customer Support Engineer

Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience. We sell modules and replacement screens that update the infotainment technology in cars, specializing in Lexus and Toyota vehicles. We distribute to DIY and automotive shop customers across the United States and Canada, as well as Europe. Our customers range from weekend warriors to branded Lexus and Toyota dealership chains. We are known for our quality products and premium support.

This is a full-time fully-remote position handling complex phone calls and emails for customers with technical questions about their aftermarket Hamilton infotainment systems. Customers will call and send email tickets during the day with questions ranging from installation difficulties to software updates. You will be working alongside a dynamic team based in the USA, Canada, and Europe to solve issues and make customers happy. You will also need to coordinate...