Senior Customer Support Representative

Position Summary The Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall positive customer experience. Responsibilities Takes responsibility for fully supporting customer from quote to invoice process. Coordinates frequently with local and remote AE Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a postivie customer experience. Uses SAP to provide and update delivery schedules, repair quotations and reporting status to the customer. Responsible for invoicing and keeping accurate records. Uses independent judgment in prioritizing and expediting units and examining warranty claims to prod...