Senior Customer Technical Consultant

What You'll Do Role Summary The Technical Support Engineer is responsible for acting as the Subject Matter Expert, providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments for AvaTax and all related Connectors. This role works directly with customers to resolve complex technical issues, responds to requests in a timely manner, partners closely with Avalara engineers to drive resolution, and participates in engineering and product management discussions to improve product quality and customer outcomes. You will document each customer contact, troubleshoot and perform root cause analysis on technical issues, escalate to engineering as needed, and manage issues through to resolution. You are expected to live by our ‘Cult of the Customer’ philosophy and will be held accountable for increasing overall customer satisfaction while contributing to an environment of accountability, growth, and operational excellence. This role exists to e...