Senior CX Analytics & VoC Insights Lead

Modon is seeking a Senior Associate – CX Analytics to provide analytical, technical, and operational support within its Group CX Function. This role encompasses managing the Voice of Customer (VoC) program across Modon's diverse portfolio, which includes hospitality and real estate.

The ideal candidate will have a robust analytical background, experience in customer experience, and a minimum of 5 years in similar roles, alongside a relevant degree. The position promises significant involvement in data interpretation and reporting, rendering it critical for decision-making at various levels.