Senior CX Operations & VOC Leader

DiDi Chuxing seeks an experienced leader to enhance customer experience across multiple countries. The role requires developing strategies that align with business goals while driving process optimization.

The ideal candidate has 8+ years of experience in operations or consulting, with strong leadership skills and fluency in English. Proficiency in data-driven decision-making using tools like Excel is essential. DiDi is dedicated to promoting diverse teams and an inclusive work culture.