Senior CX Performance Specialist - Compensation - Dubai, UAE

Talabat is hiring a Senior CX Performance Specialist – Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data‑driven insights to balance customer satisfaction with cost efficiency.

Job DetailsLocation: Dubai, UAEIndustry: Consumer ServiceSalary: 14,000 – 17,000 monthly (Market estimated)

• Provide data insights to support CX Operations and Policy teams in refining compensation strategies
• Analyze customer compensation behavior, identifying patterns of misuse or anomalies
• Conduct A/B testing and impact analysis on policy changes and compensation initiatives
• Quantify business impact of compensation programs on retention, frequency, and cost efficiency
• Track and report CX and compensation KPIs in weekly and monthly reviews...