Senior CX & Policy Program Manager

A leading e-commerce company in Metro Manila is looking for a qualified candidate to lead initiatives focused on cancellation and product quality experiences. This role requires strong leadership skills and a deep understanding of customer journey design. The ideal applicant will have significant experience in operations or customer experience, possess analytical and problem-solving capabilities, and should be adept at managing stakeholders. A Bachelor's degree is required, with a Master's as a bonus.
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