Senior CX Support Executive

Overview

D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

Responsibilities

• Own and resolve complex client issues and escalations with minimal supervision
• Provide high-quality, structured resolutions with clear root cause analysis (RCA)
• Troubleshoot issues related to:
• • API integrations and failures
  • Data inconsistencies (imports, exports, segmentation)
  • Campaign execution and analytics discrepancies
  • Tracking, SDK behavior, and deliverability concerns
• Perform advanced SQL analysis for data validation and debugging
• Collaborate with Engineering and Product teams for bug identification and fixes
• Ensure proper documentation of issues, RCA, and sol...