Senior Design Researcher

Overview

Senior Design Researcher – 6-Month Contract

Location : Edinburgh (2 days per week on site) - candidates not located in Edinburgh will not be considered.

Direct message the job poster from Pontoon Solutions

What You’ll Do

• Lead strategic and exploratory research into how customers interact with savings and current accounts on mobile.
• Partner with designers, product managers, and engineers to define the future customer journey within the app.
• Develop research plans and deliver insights that directly shape design direction and long-term strategy.
• Work independently within a collaborative, cross-functional environment — setting the research vision for a brand-new team.
• Bring a strong voice for customers into every stage of the design process, from discovery to delivery.

What We’re Looking For

• Proven experience leading end-to-end research projects that i...