Senior Digital CX and AI Manager Role

TELUS Digital seeks a Senior Manager in Digital CX and AI to work Hybrid or Remotely, transforming customer experiences through innovative strategies and technologies. Engage in high-impact initiatives that drive operational improvements.
This role offers the chance to lead enterprise-scale CX transformations, collaborating with a dynamic global team. As you oversee complex client delivery, you will leverage your deep understanding of data and AI to shape practices that improve service delivery and client satisfaction. Your leadership will mentor teams, ensuring consistent delivery of exceptional outcomes.
Key Responsibilities:
• Design and implement AI-driven CX solutions
• Build and manage cross-functional teams focused on performance
• Ensure high client satisfaction through consistent delivery
• Lead strategic architecture and integration decisions
• Encourage sustainable practices in team operations
Requirements:
• 10+ years in Data & AI or technical lea...