Senior Director, Operations

Responsibilities

Operational Excellence & Strategy

Define and drive KPI frameworks to ensure consistentservice, quality, and productivity outcomes. Lead continuous improvement andtransformation initiatives across warehouse and logistics operations.

Customer Management & Growth

Strengthen strategic relationships with key customers toensure long-term retention and satisfaction. Proactively drive contractrenewals and identify opportunities to expand existing business.

Financial Performance & Commercials

Own P&L, ensuring profitability through cost control,budgeting, and financial discipline. Implement gain-share and cost optimisationinitiatives that benefit both customers and DHL.

Resource & Infrastructure Optimization

Align workforce, warehouse infrastructure, and systems formaximum efficiency and performance. Drive capability building and foster ahigh-performance operat...