Opportunity Description
Accountabilities Student Recruitment Operations
- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
- To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
- To provide analysis of leads follow-up reports and suggest areas for improvement.
- Relay market knowledge: Monitor the state of the education market and competitor’s performance, structure and share this knowledge with the team and the business
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