Senior End User Support

Business Technology is responsible for the global strategy, engineering and support for all desktop, telephony, AV, remote access, mobility and collaboration technologies. The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb’s business operations and enables various business and technology teams to deliver top tier customer engagement and support through an ITSM/CSM platform. The role supports a highly demanding customer based that is heavily reliant on technology to compete in an extremely volatile business. The Senior End User Support Tech will be focused on global endpoint management and support.

• Excellent troubleshooting skills across all areas of technology, including desktops, telephony, AV, collaboration, messaging, remote access and mobility
• Provide white-glove, VIP support of all executives, senior leadership and global end users
• Provid...