Senior Escalations Representative, GPL - WellsOne Fraud

**About this role:**

Wells Fargo is seeking a Senior Escalations Representative and be part of Global Payments & Liquidity (GPL). The role is responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders.

**In this role, you will:**

+ Support less experienced individuals in providing resolutions for client inquiries and complaints
+ Determine appropriate course of action and conduct investigative steps to fully identify customer issues
+ Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
+ Assist in setting performance standards, and recommend process or policy i...