Senior Executive- Air Operations

Position Summary The Senior Executive – Supplier Relations & Operations plays a pivotal role in managing airline and supplier partnerships, ensuring seamless financial operations, and supporting Customer Service and AFF teams with timely resolution of queries and escalations. This role sits at the intersection of operations, finance coordination, and partner management within a fast-paced travel ecosystem. Key Responsibilities 1. Customer Support & Escalation Management • Resolve operational issues end-to-end • Coordinate with Airlines & Suppliers for refunds and handle operational escalation queries. • Manage airline escalations by liaising between the airline and Customer Service teams. • Handle IROP (Irregular Operations) and technology-related issues in coordination with airlines and Customer Service Teams. • Share feedback and updates between airline and Customer Service Teams / Fulfillment teams; maintain a central repository. 2. Airline Uploads & Financial Transfers • Review and...