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Senior Executive / Assistant Manager, Acquiring Chargeback & Front End support

Hong Leong Bank Berhad

Damansara Town Centre, Federal Territory of Kuala Lumpur, Malaysia Full time June 18, 2026
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Opportunity Description

If you are looking to excel and make a difference, take a closer look at us…

The Senior Executive / Assistant Manager, Front End & Acquiring Chargeback is responsible for managing and resolving chargeback cases related to merchant acquiring and front-end disputes, ensuring adherence to established performance standards. The successful candidate will be responsible for investigating, analyzing, and processing chargebacks in compliance with credit and debit card guidelines and rules, minimizing financial losses for the organization and maintaining positive relationships with merchants and relevant stakeholders. 

This role reports to the Head of Retails Operations (Card Operations) 

Job Responsibilities 

  • Process and analyze acquiring transaction disputes (Collaboration Request, Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-compliance, Compliance) within stipulated Visa, MasterCard & UPI timeframes to minimize financial losses.
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