Senior Executive / Assistant Manager, Patient Experience (Feedback)

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Job Category: Administration

Posting Date: 26 Feb 2026

You will manage and provide appropriate responses to feedback received by the Hospital in a timely manner. As a Hospital ambassador, you will converse confidently with a caring attitude to patients and their family members as well as members of the public who may be in a high emotional state. You will also provide support in all aspects of patient experience to promote and define Sengkang General Hospital as a service leader in the healthcare industry. You are also required to partake in Quality Improvement projects and/or Hospital-wide Civil Emergency exercises.

• Degree with at least 3 years’ working experience
• Confident and passionate in service quality and willing to go the extra mile
• Excellent written and verbal communication skills
• A good team player with strong interpersonal skills
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