Senior Executive, Complaint Investigation

HKT

Hong Kong, Hong Kong, Hong Kong Full Time June 28, 2026

Opportunity Description

Internal Job Description

Job duties:-

Investigate, manage, and resolve complaint cases receive from service centre and contact centre

Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system

Prepare complaint report with finding and understanding of complaint root cause and evidence

Suggest solutions, remedial and preventive measures

Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases

Job requirements:-

University degree holder

1 year or above experience in MPF and Pension experience

With at least 1 year of experience in MPF complaint investigation

Familiar with MPFA Regulatory and MPF administration processes

Excellent English writing skills and reporting

Self-initiative, independent wit...

Full Time Top Executives

Submit your application for Senior Executive, Complaint Investigation at HKT

Location Hong Kong, Hong Kong

Country Hong Kong

Type Full Time

Category Top Executives

Posted June 28, 2026

Deadline August 07, 2026