Senior Executive, Customer Care

Key Responsibilities

• Handle all inbound calls pertaining to claim submission, product queries and escalation.
• To execute all responsibilities with professionalism and exceed customer’s expectation.
• Ability to follow instruction to ensure complete and execution of claims submission for all the processes.
• To conduct outbound calls with proper professionalism for customer survey or recovery calls.
• Be a team player and cooperate among colleagues.
• Ability to communicate well verbally and in writing using English and Bahasa Malaysia.
• Ability to resolve price plan issues or enquiries.
• Ability to have an analytical mindset to assist, identify and resolve customer’s needs.
• Ability to handle high volume of inbound and outbound calls.
• The need to be working on shift rotation basis.

Requirements

• A diploma or equivalent or higher in any fiel...