Senior / Executive, Ecommerce Operations (2years Contract)

Position Summary

The Online Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.

Role and Responsibilities

Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.

Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units

Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.

Trade-in Manageme...