Senior Executive (Front Office)

Job Title: Senior Executive (Front Office)

Posting Start Date: 02/06/2026

• Provide professional front desk services including check-in, check-out, registration, and room assignment.
• Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
• Manage cashiering duties including billing, posting, and payment reconciliation.
• Serve as the shift leader, ensuring smooth operations during assigned shifts.
• Support concierge duties, including transport, luggage assistance, and guest requests.
• Monitor lobby presentation and ensure readiness for service at all times.
• Assist with mobile, kiosk, and digital guest touchpoints, including StarRez system operations, delivery robot and guest chat management.

• Supervise and guide Front Office Executives and...