Senior Executive, Retail Operation

Customer Experience & Retail Service Excellence

• Ensure consistent customer experience across all retail branches in line with company service standards and brand guidelines.
• Monitor service quality and support initiatives to improve customer satisfaction and engagement.
• Collect and analyze customer feedback to identify service gaps and improvement opportunities.

Retail Execution, Campaigns & Visual Merchandising

• Plan and execute retail activations, promotional campaigns, and in-store customer engagement activities.
• Ensure effective execution of visual merchandising (VM), including product displays, promotional setups, and store layout standards.
• Work with Marketing to ensure timely and consistent rollout of campaigns across all branches.

Stock, Inventory & Operational Support

• Monitor and coordinate stock movement across branches, ...