Senior Experimentado - Application support analyst

Overview

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist — Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Responsibilities

• Provide advanced technical support for application issues escalated from L1 and L2 teams.
• Analyze, diagnose, and resolve complex incidents related to software applications.
• Manage incidents and service requests, ensuring timely resolution following established procedures.
• Engage with customers and end‑users to unders...