Senior Field Service Engineer

Responsibilities

· Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics, Wyatt & Halo)

· Establish and maintain effective relationships with external and internal customers ensuring their success

· Manage customer expectations, by communicating work performed and providing follow up plan if needed

· Ensure customer compliance regulations are followed

· Deliver system level training at customer sites

· Manage service inventory according to Waters policies

· Issue field service reports daily to document work performed

· Maintain sound knowledge regarding the technology and customers' application demands

· Work with Sales team in respect to identifying future business development opportunities

· Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Educ...