Senior Frontline Services & Transformation Manager

The Ministry of Manpower (MOM) in Singapore is seeking proactive individuals for the Frontline Services team to deliver quality advisory services on employment and work pass matters. This role involves engaging with customers at MOM Services Centre and through video conferencing, while also managing vendors and supporting service transformation initiatives.

Ideal candidates will possess strong communication skills and a customer-centric outlook, capable of navigating diverse opinions and managing sensitive issues empathetically.