Senior Helpdesk Associate

Job Description

Senior Helpdesk Associate

• Permanent, full-time role with competitive remuneration and benefits
  Location: Victoria, Australia, alternatively Murarrie, QLD

• Join a collaborative, global animal health organisation

• Be the trusted support partner for customers and internal teams

• Help shape an excellent customer experience through technical support, problem solving and continuous improvement

We’re looking for a Senior Help Desk Associate to join our company’s Technology Support team and play a key role in delivering outstanding customer service across our technology portfolio.

In this role, you’ll be the go-to person for complex support queries, helping customers and colleagues resolve software, hardware and equipment issues quickly and professionally. You’ll guide day-to-day helpdesk activity, support equipment preparation and ...