Senior I O Engineering Consultant

**Requisition number:** 2370084
**Job category:** Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities:**

+ Ticket Management & Support Operations
+ Own the support intake process across the GenAI tools portfolio: triage requests, resolve common issues, and route/escalate items to the appropriate technical owners/vendor support
+ Maintain clear how to get help guidance and escalation ...