Senior IT Business Analyst - ITIL

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Review the knowledge queue and AI-drafted suggestions; apply style, metadata and route for approval. Tune synonyms and semantic search; run UAT for a new Agent Assist snippet addressing the top call driver. Lead a KCS huddle with Content Owners; convert Problem RCA into a reusable article; configure Virtual Agent intent hints. Publish a mini-report from the Knowledge dashboard highlighting precision/recall and zero-result trends.

Our Global IT Support Organization operates within IT Operations and the IT Service Management Office (ITSMO). We deliver customer-centric services at scale across regions with a follow-the-sun support model. Knowledge Management is treated as a product and ...