Senior IT Platform & Service Engineer (Hybrid)

PPG UK ProPharma Group MIS Ltd is seeking a Senior IT Technician for a hybrid role based in Richmond, North Yorkshire. This position focuses on providing advanced technical support to enhance the efficiency and scalability of IT services. Responsibilities include acting as an escalation point for complex issues, supporting incident management, and analysing service data for improvements.

The ideal candidate will have at least 4–5 years of experience in IT support and a Bachelor's degree in Information Technology, along with ITIL certification.