Senior IT Service Desk Officer

Senior IT Service Desk Officer | Local Government

• Full-time Role Onsite in Caulfield with 1-2 Days Working From Home
• M365 / Windows 11
• 97K - $100K + Super + Benefits

The Role
We are partnering with a progressive and dynamic Local Government organisation who are seeking a talented, customer-focused Senior IT Service Desk Officer with outstanding communication skills.

You will be a vital technical anchor for the Digital & Technology Services team and deliver premium Level 1–2 support, handle complex technical escalations, and play a pivotal role in mentoring junior Service Desk Officers within a modern Microsoft environment.

Responsibilities

• Advanced Support: Act as the senior escalation point for complex incidents, M365/Windows 11 issues, and corporate application disruptions.
• Leadership & Mentoring: Provide d...