Senior IT Support Engineer - KV

Position: Senior IT Support Engineer (Job ID: 20250) Bugis/ Nicoll Highway
Basic + AWS + VB
Job Description: System Support (Problem Solving & Trouble Shooting) Provide programming support for WINGS and related sub systems
Provide helpdesk support to ERP System
Investigate, troubleshoot, and solve WINGS problems
Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries
Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
System Management Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data
Check and improve system operation in subsidiaries through suggestions and feedback from users
Training and Coaching Arrange and perform trainings for the IT personnel in the subsidiaries
AS/400 Administration Provide support on A...